The year was 1963, JFK was President, Arnold Palmer had some new competition each week with a young golfer named Jack Nicklaus, and my dad, Oscar Austad, started the first Golf catalog in America from our home. It truly was a family business. Mom would type up the catalog, us kids would put labels on them, and everyone helped pick orders when they came in. People thought my dad was crazy for starting a golf catalog. After all, up until that time, you had to go to a Pro shop to be custom fitted. There was definitely a demand for good quality golf equipment at fair prices because Austad’s exploded with growth. Today, we operate 11 retail stores all in the upper Midwest, we continue to mail the catalog out just as dad did over 40 years ago, and we have an ever-changing web site. We also continue to have the service that made my dad so successful. “Bend over backwards to take care of the customer and they will be your friend for life.” I think dad’s business motto is still true today, but don’t take my word for it. Check out the testimonials and ratings our customers give us. We would be honored to serve you as well. Hope to hear from you soon.
AUSTAD’S TRIPLE GUARANTEE -
We’ve Got You Covered 3 Ways
Austad’s Guarantee of Quality
My Dad started Austad’s in 1963 with a simple promise, “Bend over backwards for the customer”. That commitment still stands today. If any product from Austad’s has a manufacturing defect, we will promptly repair it or replace it.
Austad’s Playability Guarantee
What good is a new club if it doesn’t improve your game? If you are not satisfied with your club purchase for any reason within 30 days of purchase, return it to us for an exchange or store credit, less a 20% restocking fee (remember this restocking fee only applies to club purchases and only if you have used the club). You can most certainly return any item in new condition and receive a full refund.
Austad’s Low Price Guarantee
We know you have lots of places to shop for your golf equipment, and we don’t think you should pay a premium for all the great service you get from Austad’s. We will match any price from an authorized online national competitor (listed on a manufacturer’s website as an authorized dealer) on an identical, in-stock item or we will refund the difference within 15 days of your purchase.
Internet sales are limited to stock on hand. Sale schedule subject to change without notice. Offers not valid on prior purchases.
A word of caution here, there are lots of folks on the web with different prices. Some could be used, some even counterfeit (a big problem in golf). Check the manufacturer’s site, you’ll find Austad’s, and our price is guaranteed as low as anyone else listed.
WARRANTIES AND RETURNS
Austad’s stands behind every item we sell. We are committed to having satisfied customers that not only can’t wait to shop again but go out and tell their friends about Austad’s . That’s why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your purchase for any reason, return the product to us within 30 days in new condition and receive a refund, exchange, or store credit. Remember that only items in new condition can be returned for a refund (except for clubs that fall under our 30 day playability policy, see above for details). Refunds will be issued in the same payment method as tendered for the purchase price of the item(s) returned excluding delivery. That is, if you pay by credit card, the refund will be issued to that credit card.
If you should need to return an item, contact Austad’s by email or phone. Except in the case of defects, return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in like new condition and will be inspected prior to credit being issued.
CLOSEOUTS, CUSTOM ORDERS, DEMO ITEMS, PERSONALIZED ITEMS, and USED SHOES are not returnable. Shoes that have been simply tried on and returned in new condition are returnable, but shoes worn outside cannot be returned (we suggest you try them on indoors first, we have no way to resell used shoes). SPECIAL ORDER items that are not regular in stock items are also not returnable.
Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor.
INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.
SPECIAL ORDERS
When something is purchased as a “Special Order”, it can mean one of several things:
1. It could mean that it is not a normally stocked item and it will be ordered on your behalf.
2. It could mean that it is a normally stocked item but Austad’s is temporarily out of stock or the item is back-ordered from the manufacturer.
3. It could mean that it is a new item that Austad’s anticipates arriving in the warehouse soon. If you order an item that is listed “Special Order” please allow two to four weeks for delivery.
Special orders are excluded from all promotions. Shipping costs apply to all special orders and vary depending upon the item. We will contact you via phone or email with the actual shipping costs on any special order.
Should you need something special that you cannot find in the Austad’s on-line catalog submit a Special Order, or simply E-Mail us at customerservice@austads.com with your request. We will get back with you promptly.
Posted in To the World, Gifts, Virtual Malls, Sports, Collectibles, Golf, Equipment, Apparel, Magazines, Clothing, Shoes by gigabyte on May 7th, 2009 
