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Service
& Support Maintenance Contracts
- Services are available from
GCS On Site, on a time and material basis.
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- Services are subject to a
1-hour minimum charge. Depending on location, a traveling charge of $85
per/hr may or may not apply.
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- The current hourly rate is
$85 per hour.
Subcontracting rates are also available and may vary between $85 and $175
per hour depending on the number of hours.
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- Other pricing options are
available depending on the length, location and technical skills required to
complete a project.
We can also provide you with a fixed pricing or contracts for standard
computer services or computer projects.
We encourage you to contact us to get an exact
rate based on your particular situation.
- GCS will provide you with
the best support solution depending on your needs.
- Our technicians
troubleshoot network, desktop, website, e-mail issues and more by:
- Phone support
- Remote support
- On-site support
- 24/7 Support
All support can be provided on
an hourly base or under a Service Level Agreement.
GCS offers 4 types of SLA's:
| Service
Level Agreement |
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| Monthly
Cost: |
$650
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$420
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$300
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$160
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| Included
hours for monthly onsite scheduled service visits: |
10
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6
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4
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2
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| Included
hours for remote and phone support: |
3
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2
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2
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2
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| *
Reduced hourly rate for Contract Clients: |
$65/hr
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$70/hr
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$75/hr
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$80/hr
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The
following is a list of a few of the services GCS technicians will provide.
- Equipment maintenance
service
- Assistance with software,
including
- Installation
- Configuration
- Upgrades
- Data
transfer/conversion
- Telephone system assistance
- Training on hardware,
software, networks
- Relocation of
equipment/cabling
- System and network
management
- Equipment upgrades
- Requirements analyses
- Preventative Maintenance
- Warranty support
- Antivirus configuration and
or removal
- Installation of security
patches
Each customer can request for
a customized service list or Service Level Agreement tailored
specifically to their needs.
Contact
Terms: Per Visit / Per Server / Per Workstation
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File Server Maintenance
(Per Server)
- Removal of Temporary &
Old Log Files
- Defrag all Hard Drives
& Partition
- Verify Backup Integrity
- Verify Backup Power Supply
Operation
- Verify Raid Integrity
- Verify Virus Protection is
Updated
- Remove any Spy or Add-ware
Programs
- Advice Clients on
Performance issues changes
|
Workstation Maintenance ( Per Workstation )
- Removal of Temporary & Old Log Files
- Defrag all Hard Drives & Partition
- Verify Backup Integrity
- Verify Backup Power Supply Operation
- Verify Virus Protection is Updated
- Remove any Spy or Add-ware Programs
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Exchange Server
Maintenance (Per Server)
- Removal of Temporary &
Old Log Files
- Defrag all Hard Drives
& Partition
- Verify Backup Integrity
- Verify Backup Power Supply
Operation
- Verify Raid Integrity
- Verify Virus Protection is
Updated
- Verify Proper Operation of
Mail Server
- Optimize Mail System (if
needed)
- Purge old Email Logs
- Remove any Spy or Add-ware
Programs
- Advice Clients on
Performance issues changes
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File Server Performance Report for RAM, Data, Network Traffic
& More.
Exchange Server Performance Report for RAM, Data, Network
Traffic & More
Workstation Performance Report for RAM, Data, Network Traffic
& More
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| All Work is Guarantied to meet the Clients Expectation of
Service agreed to in Contact.
All Contracts are Based on an Estimated hourly
Charge not to exceed the Contract amount.
Any additional request from Contract
Client will be Billed as an independent Incident.
Contract Duration is Binding to
Client and Contractor and can not be Terminated at any time, without a full
contract payoff. |
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